深圳思比特物流有限公司專注于香港小包,香港郵政小包,香港EMS等國際快遞的優質服務。

 圣誕旺季來臨，中國郵政小包，香港小包，新加坡小包以及瑞士小包，都相繼出現不同程度的爆倉！為有效避免由較長運輸時間引起的糾紛，請各賣家朋友們注意與買家的溝通! 特別是依賴中國郵政小包的賣家朋友！
根據客戶反饋，要求協助查單的，共有以下三種情況！

第一種情況 （I cannot find where is my order?）
賣家標明發貨提供跟蹤號碼給買方后，數日該件仍然無法查詢，應該是沒有上網的狀況，這種情況，我們想提醒賣家，可以在事先提供單號的時候解釋上網時長，以免買家認為該單號是無效的。另外，選則貨代的時候要盡量了解一下目前的小包形式，預估上網時間！再清楚的表達給買家。請參考以下模版：

Dear there:
Good day!
Thanks for your order, we've shipped your order on: (date)
Here is the tracking number for your order: RR123456789CN (The China Post registered mail)
Your item may hasn't scanned or entered into the carrier's system yet. May I respectfully advise you to wait for a couple of days then you could try to track your shipment by the below link:

Normally it takes 1-3 days for the Postal Authority to scan or enter your tracking number into their system. Please accept our apology if any inconvenience it caused.
Thanks for your business again. Please don't hesitate to contact with us if you need our assistance.
Best regards,

第二種情況：(My order hasn't arrived yet, it's been a long time!)

包裹上網封發后一直沒有更新，買家就等不及了，這種時間如果溝通不好，有一些買家可能會直接開糾紛。以下是我們客服根據最近兩個月的時效統計回給買家的郵件模版，可以參考：

Dear there:
Good day! Good news!
Your order has been shipped and dispatched by the carrier of China Post Registered Mail on：(date)
From the current status, it is during the normal shipping process. It hasn't been arrived in US yet. Once it does, the tracking status will be updated immediately.
You can also refer the below link to get an approx. delivery date

Please be noted since this is an international registered post mail, so the shipping time will be highly depend on the carrier and local customs/taxes, etc. An average delivery time is usually around 15-35 business days from the dispatching date.

International postal mail is more complicated and slower than you may think, therefore be patient. Customs issues and taxes and causes for the delays. Be aware of these issues before you get upset on the slow shipping times.

We will be here for you anytime. Thanks again for your supporting.
Best regards,

第三種情況：(Where exactly is my order and when can you deliver it to me?)

包裹到達當地后，買家不知如何聯系取件！所以我們建議賣家朋友可以做好溝通，避免糾紛。

參考以下模版：

Hi there! I am sorry to hear that you haven't received your order as expected.
From the latest tracking result, the shipment has been arrived in UK on: (Date)

Depending on this situation, May I advise you contact with the UK Postal Authority as Parcelforce company by the below information:

Setup a delivery schedule or pick it up by yourself according to their instruction.

You can phone their Customer Service team on 08448 00 44 66, calls are charged at national rates.

We hope you will get your postal mail in shortly time.
Thanks for your supporting.
Best regards,

不能查到投妥的國家，如法國，英國，意大利，澳大利亞等國家，要注意溝通好。避免開糾紛退款！

同年圣誕旺季的統計時效參考：

到北美: 美國加拿大，一向比較穩定，平均運輸時效：15-30天
到南美：到阿根廷，巴西等地，一個是運輸需要轉，另外一個是該國家海關的查驗時間效長
哥倫比亞、委內瑞拉 厄瓜多爾、秘魯 智利 平時運輸時效：35-50天
到東歐：俄羅斯，烏克蘭等 平均運輸時效：25-48天
到中歐：波蘭、捷克、斯洛伐克、匈牙利、德國、奧地利、瑞士 平均時效：15-60天
到西歐：英國、愛爾蘭、荷蘭、比利時、盧森堡、法國和摩納哥 平均時效：15-45天
到歐洲其它地方：意大利，法國，希臘，、西班牙、葡萄牙 芬蘭、瑞典、挪威、冰島、丹麥、平均時效： 25-45天

其實每年年末兩三個月的時候，運輸時效會大大不如往常，尤其是小包，特別不穩定，所以我們跟買家溝通的時候，運輸時間一定要告知得比較寬裕一點。這樣理解的話， 是不是就糾紛會變得少一點呢?
以上信息僅為探討參考，謝謝大家支持！

我們專注于國際小包裹、國際快遞等服務，專業服務于國內從事eBay、敦煌及阿里巴巴等網絡平臺銷售的國際外貿賣家。更多資訊請登錄我們的官網：http://www.www.schxlc.com/